R.O.S.T.U., a business infrastructure used to build and develop its business.

Works such as:

• Internal corporate documents have been developed (chapter, organizational structure, structural unit provisions) as well as internal staff management documents (posts and functions, labour contracts, official instructions, working regulations, etc.).
• The Debt Agency Development Strategy (declared debt market analysis, proposed and approved company development targets and indicators, taking into account its weakness and strengths, has developed a plan to achieve its objectives).
• Performance measures for each organizational unit and staff (KPI) have been developed.
• Developed staff motivation system (proposed material and intangible incentives for staff, pay and grey bonuses and performance (KPI).
• A technical task has been developed to develop an automated system for the collection of arrears.
• Processes of performance indicators for each staff member and company development indicators are automated.
• The company ' s budget planning and execution processes are automated.
• Staff motivation and payroll processes are automated based on results.

Implementation The project allowed:

• Improve the competitiveness of the debt agency in the market and attract investors.
• Regulate and streamline key management processes, as well as relationships with partners, clients, agency staff and government entities.
• Improve the performance of each staff member by linking pay to work (debt collection).
• To attract and retain skilled personnel.
• Automate key business processes of the company.

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